Refund Policy

This policy separates class cancellation, package restoration, Diagnostic rules, Exam Rescue, wrong package correction and optional automatic renewal. It does not remove your statutory rights.

1. One off class cancellation

Situation	Normal service outcome
More than 24 hours written notice	Reschedule or the applicable refund route
Less than 24 hours written notice	Fee normally retained, subject to statutory rights and a recorded Chisom exception
No show	Fee normally retained, subject to statutory rights and a recorded Chisom exception
Quick Talk Tutor cancels	Reschedule, credit or refund as appropriate

2. Package lesson cancellation

A confirmed package lesson reserves the exact 30 or 60 teaching minutes. With more than 24 hours written notice, the applicable outcome restores the reserved minutes or uses the approved reschedule or refund route. With less than 24 hours notice, or for a no show, the exact reserved minutes are normally consumed or retained, subject to statutory rights and an approved exception.

3. Diagnostic Session

The Diagnostic is a £40, 60 minute appointment. Cancellation and rescheduling follow the applicable booking rules and statutory rights. The £40 Diagnostic credit is separate from a refund: it is credited against the first eligible package purchased within two working days of the Diagnostic under the published credit rule.

4. Exam Rescue

Exam Rescue is one £185 engagement containing teacher preparation, two 60 minute live classes, one between class practice block and a written summary. The two live bookings remain separate for attendance, cancellation and reminders, but they belong to the same paid Rescue engagement. We do not charge a second £185 for the second included class.

5. First purchase wrong package correction

If your first Quick Talk Tutor purchase was the wrong package, notify us and complete the correct replacement package purchase within 24 hours of the mistaken purchase. Once both payments are confirmed, Chisom may approve a refund of the mistaken first purchase.

The system keeps both purchase records and checks the replacement before any refund is approved. This is a first purchase correction, not a general change of mind refund promise. After 24 hours, the originally selected package remains in place, subject to statutory rights and service problem remedies.

6. Automatic renewal charges

Automatic renewal is optional. A renewal charge has a voluntary 14 day cancellation and refund window. If the renewed allocation is entirely unused, the approved outcome is a full refund. If any renewed lesson or practice has been used, the refund treatment is proportionate to that use.

After the voluntary 14 day window, there is no discretionary change of mind refund. Statutory rights and remedies for a service problem remain unaffected. Chisom reviews the date, use and relevant evidence before approving, adjusting or declining a refund.

7. Provider settings do not remove your rights

A Cal.com or Stripe setting that says automatic refunds are off means the provider will not issue money automatically. It does not create an absolute no refunds rule and it does not remove statutory rights or Quick Talk Tutor’s controlled refund process.

8. If Quick Talk Tutor cancels or cannot deliver

If we cancel an eligible service, we offer the appropriate reschedule, restoration of teaching credit or refund. Where a technical or delivery problem needs investigation, the booking and payment records are checked before the outcome is applied.

9. How to request a refund or correction

Use the Contact page and choose the payment or refund category. Include the booking or payment reference, the product, the relevant date and a short factual explanation. Do not send full card details.

10. Statutory rights

This policy describes Quick Talk Tutor’s service rules. Your rights under applicable consumer law remain in place. Where the law requires a different outcome, the legal right takes priority.